doyouknow.ai

Policies

Refund and cancellation policy

Last updated 5 October 2026

Weekly live AI demo

  • A seat costs ₹999 (Stervon LLP is not registered for GST, so no GST is charged.) and is for one person at one session (Saturdays, 11:00 AM IST, 60 min, 10 seats per session).
  • Cancel up to 48 hours before the session starts and you get a full refund to your original payment method.
  • Within 48 hours of the start, a seat cannot be cancelled or refunded. You accept this before you pay.
  • If you miss the session, your seat moves to the next session once, at no cost. That session's seat count goes up by one for you, so no one else loses a seat. A seat can be moved only once.
  • Paid attendees get the 48-hour replay whether or not they attend live.

If we cancel or reschedule a session

If a session does not run as booked for any reason on our side, you choose: a seat at the next session, or a full refund to your original payment method.

Duplicate or failed payments

If you are charged twice, or charged without receiving a confirmation, we refund the extra or unconfirmed amount in full to your original payment method. Refunds are issued within 2 business days of us confirming the issue; your bank or card issuer usually takes a further 5 to 7 business days to show it.

Consulting sessions

  • A consulting session (60 min, ₹4,999) is paid when booked.
  • You can cancel for a full refund, or reschedule free of charge, up to 48 hours before the start time. Within 48 hours, the session cannot be cancelled or refunded and counts as used.

Coaching and implementation

Fees, payment milestones and any refund terms for coaching programmes and implementation projects are set out in the written proposal you accept before work starts.

How to cancel, or ask for a refund or a move

Email or WhatsApp us with your name, the email you paid with and the payment or order ID. The time we receive your message counts for the 48-hour limit. We confirm within 12 hours, and refunds are issued within 2 business days of confirmation; your bank usually takes a further 5 to 7 business days to show it.

Who we are and how to reach us

doyouknow.ai is run by Stervon LLP, Sanali Spazio, Flute Works - UG Floor, Inorbit Mall Rd, Madhapur, Hyderabad, Telangana 500081, India.

We reply within 12 hours.